Thank you for purchasing from Nana pure handmade ceramics, where we specialize in handcrafted ceramic coffee cups and dinnerware. We are committed to providing you with high-quality products and excellent service. Please carefully read our return and exchange policy below before making a purchase:

1. Return and Exchange Policy:
   We do not accept returns or exchanges, except in the case of damages caused during the shipping process. All products are thoroughly inspected before shipment to ensure quality.

2. Shipping Damages:
   If your item arrives damaged, please contact our customer service within 24 hours of receiving the product via WhatsApp or email, and provide an unboxing video. The video will help us verify the damage and offer you the appropriate solution.

3. Unboxing Video:
   We highly recommend recording an unboxing video upon receiving your product to prevent any issues caused by improper handling or shipping damage. This video will serve as proof if you encounter any problems. Failure to provide the unboxing video may affect your after-sales service.

4. Customer Support:
   If you encounter any issues, please contact our customer support team within 24 hours via WhatsApp or email. We will respond promptly and work to resolve the issue.

5. Refund/Exchange Conditions:

   • Refunds or exchanges will only be considered if the item is damaged during shipping.

   • Returns and exchanges must meet the conditions stated above, otherwise, we will not be able to process a refund or exchange.

Thank you for your understanding and support! We are dedicated to providing you with the best handmade ceramic products and services.